Refund policy

At Vanta Bags, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to assist you with a simple and transparent return process. Please read the policy below carefully before placing an order.

This policy applies to orders delivered within the United States.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the item must meet the following conditions:

• Item must be unused, unworn, and unwashed
• Original tags must still be attached
• Product must be returned in its original packaging
• Proof of purchase or order number is required
• Items that do not meet these requirements may not be eligible for return approval.

2. How to Request a Return

To begin a return request, please contact our customer support team:

Email: support@vantabags.store

After your request is reviewed and approved, we will provide return instructions and any necessary return shipping details.

Please note that returns sent without prior authorization may not be accepted.

3. Damaged, Defective, or Incorrect Items

We recommend checking your order once it arrives.

If you receive:

• A damaged item
• A defective product
• An incorrect item or size

Please contact us within 48 hours of delivery at support@vantabags.store and include clear photos of the issue. Our team will review the request and work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

4. Exchanges

Exchanges are available for eligible cases such as:

• Damaged or defective items
• Incorrect products received
• Wrong size shipped
• All exchanges are subject to product availability.

5. Restocking Fees

Vanta Bags does not charge restocking fees for approved returns.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding the approval status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing time is typically 5–7 business days

Depending on your bank or payment provider, additional time may be required for the refund to appear in your account.

7. Promotions & Discount Codes

Promotional offers and discount codes must be applied during checkout before completing the purchase.

We are unable to apply discounts after an order has been placed or refund missed promotional differences.

Customer Support:

Address: 136 W 3rd St, New York 10012, United States

Phone: +1 337 376-8664

Mail: support@vantabags.store